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Customer Satisfaction Questionnaire


(To be carried out within 10 weeks of starting a new contract and a minimum of once every 3 months thereafter)

Contact Name:*
Your Position:*
Your Organisation:*
Your email:*
Date of Survey:*
Location of the Site:*
Customer Name:*

Completed By (Customers Representative)

How often do we meet the agreed contractual requirements?

Never
Occasionally
80% of the time
Always
Exceed them

How do you rate the contact you have with our senior management?

Poor
Improving
Not Required
Good
Cannot Fault

How do you rate the attitude and professionalism of our Security Personnel?

Poor
Improving
Ok
Good
Exceptional

If you have used another service provider in the past how do we compare?

Too early to judge
Worse
No Better
Much Better
Far exceeds the previous provider

Indicate whether or not our service has improved or declined over the last 6 months?

Too early to judge
Service has declined
Stayed the same (Excellent)
Improved
Outstanding improvements

Would you recommend our services to another customer?

Too early to judge
No
Maybe
Yes
No hesitation in providing a written reference

 Any other comments positive and negative:



  
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